FAQ about COVID-19 (Coronavirus) and What We are Doing About It

Updated April 3, 2020

The S2S® Physical Therapists are deemed essential workforce and are available 6 days a week to help you! Our healthcare role assists to alleviate your acute or chronic pain, aches, strains and sprains. Additionally, if you have had to postpone an orthopedic surgery due to the recent pandemic, we are here to help.  As Doctors of Physical Therapy, we can see you without a physician prescription. Thus, reducing the burden on primary care physicians and orthopedic surgeons during the current COVID-19 crisis.

The efforts we have made and are continuing to enforce make us a low risk exposure facility. We uphold this responsibility with utmost integrity and excellence.

We understand the effect that pain and immoblity can have on your quality of life. Thank you for entrusting your physical health to us both now and always.

Again, if you are unable to seek in person care at this time, please reach out to us for assistance with a virtual visit. Our patient care coordinators will walk you through all of the technology to help you have a first class experience.

Updated: March 19, 2020

As healthcare and appointment only fitness providers, we are open and providing services at 4040 Bryce Lane to our community. Reminder, visits are by apppoinment only as we provide a restricted access environment. We are following all local authority guidelines during this time.
 
 
 
 
WE ARE PLEASED TO ANNOUNCE!
NOW OFFERING!:
  1. S2S® Telehealth Appointments (A virtual 2 way video conference appointment) Please click above link for further information
  2. S2S Televideo Workouts and Classes. Now you can workout from the comfort of your home. Check out the workouts we have available in the link above. 

Updated: March 16, 2020

The team at S2S® will be actively observing and watching all updates as we heed the advice of the Centers for Disease Control and Prevention to help stop the spread of COVID-19.
 
Friday, March 13, 2020: The staff completed an updated education training on infectious disease control and guidelines.
 
Monday, March 16, 2020: We have implemented the following in house procedures:
1.    Lobby chairs have been distanced from one another in order to accommodate the suggested 6-foot distance at all times.
2.    We have altered front desk procedures to limit cross contamination of touch points and have alcohol-based hand rub available for all clients and patients.
3.    We have decided to reduce our group class size from our always small size of 6 people per class down to 4 people per class in order to accommodate the suggested 6-foot distance at all times.
4.    We have revamped and increased our sanitization efforts throughout the day on all touch points.
5.    We have placed notifications on our front desk to notify patient’s/client’s and staff of when they should stay home.
6.    Please stay updated with the S2S Branded App as we have added afternoon class times to help us control the total number of participants receiving services during any given time at the facility.
 
Thank you for your continued support as we all work to halt the spread of infectious disease. For updates, please review the following links:

Updated: March 14, 2020

Disclaimer: Information about COVID-19 is rapidly changing.  The information below may not be correct, complete, accurate, and/or may have changed without notice. It’s important to get your information from a trusted source. As such, we recommend you frequently visit the Centers for Disease Control and Prevention at https://www.cdc.gov/covid-19 for the most recent developments and advice.

What has our practice done to make your appointments as safe as possible?

  1. Cleaning and disinfecting regularly.We have intensified our cleaning and disinfecting procedures of frequently touched surfaces.
  2. We are educating our company staff about COVID-19.We are regularly educating and updating our clinical and administrative staff with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration.
  3. We highly recommend that patients use hand sanitizer and/or wash their hands:
    • Before each treatment or fitness service,
    • After handling paperwork and/or touching any surfaces and/or therapy equipment, and
    • Upon leaving our facility.

If I have shortness of breath, a cough, or a recent fever, should I come in for my regularly scheduled therapy or fitness session?

No, stay home if you are suffering with a cough or shortness of breath. Please notify us as soon as possible. You should not be charged a cancellation fee.

If you have had a fever, wait 24-hours from the time your fever ended to attend a therapy treatment or fitness session at our office.

Will I be assessed a cancellation penalty if I cancel due to the COVID-19 outbreak?

Every situation is distinct. We expect you to contact us if you are not coming in for an appointment. In most cases, you will not be charged a cancellation fee if your situation justifies it.

What should I do if I think I am sick?

Click Here for a detailed list of steps to prevent the spread of COVID-19 if you are sick or suspect you are infected with the virus.

In short:

  • Stay home
  • Avoid public areas
  • Avoid public transportation
  • Stay away from others
  • Call ahead before visiting your doctor
  • Cover your coughs & sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all high-touch surfaces
  • Monitor your symptoms

What should I do if I have been traveling recently?

If you were traveling outside the country or were on a cruise in the past 14 days:

  • Monitor your health and limit interactions with others for 14 days after returning to the United States.
  • If a case of COVID-19 was reported on your ship during the cruise, stay home during these 14 days and practice social distancing.
  • Stay home if you feel sick with fever, cough, or have trouble breathing and call ahead before you seek medical care
  • Seek medical advice. Call ahead before going to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.

What can I do to protect myself and my family?

  1. Cover your coughs and sneezes– Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  2. Clean your hands often– Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
  3. Avoid touching your eyes, nose, and mouth with unwashed hands.
  4. Avoid sharing personal household items– You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
  5. Clean all “high-touch” surfaces everyday– High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.

Here’s a List of Links to CDC Resources

https://www.cdc.gov/covid-19 – Make sure you take some time to browse the website. It’s full of up-to-date information.

Quick links from the CDC website:

An Update On S2S’s Ongoing Standard of Excellence
by CEO, Meredith Tittle

The top priority at S2S Functional Performance® is the safety and the well-being of our guests, patients, members, clients and team members. Regardless of the service or experience being received, this is our top priority every day. We also recognize and understand that you all have concerns about the coronavirus; therefore, I personally want to update you on everything that we are doing to provide a safe environment for you, your family, and our team members.

First, we are closely monitoring the latest developments and following the guidance from the US Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Additionally, we are seeking and asking for guidance from our experts that assist us in quality assurance and compliance requirements.

Second, we are taking several actions to help you feel confident about your health and safety while you are in the facility. As healthcare providers, we are all trained in and practice infectious disease guidelines. Recently, we have significantly enhanced our cleaning and sanitation efforts on all guest and employee touch points; including but not limited to, tables, goniometers, pulse oximeters, crutches, gait belts, exercise equipment, counter tops, treadmills, light switches, doorknobs, cabinet handles, and more. Additionally, we are providing an abundance of anti-bacterial soap in all hand-washing stations, and have placed alcohol-based hand sanitizers throughout all areas of the facility.

Please note that we highly recommend that everyone ALWAYS, in all circumstances, wash their hands and wrists rigorously both prior to and following a group class. There are three public marked sinks in the facility available for use. The S2S Team also highly recommends the use of grip socks when shoes are not worn for classes in our pilates and yoga sessions. If socks are forgotten, we do have them available for purchase at the front desk. Finally, we are frequently cleaning and disinfecting all exercise equipment, counters, door knobs and handles, mats and touch points.

As always, employees who are sick are asked to stay home. If anyone has a fever or becomes sick while at work, we will immediately release them to see their medical provider.

We hope that these measures give you confidence that we are taking the necessary precautions in this evolving situation. We remain committed to providing you and your family with friendly, clean, professional and safe service.

For additional information about COVID-19, please read the latest report from the Centers for Disease Control at www.cdc.gov, or your local health department website. The World Health Organization website includes the following helpful resources:

On behalf of everyone at S2S Functional Performance®, thank you for your trust in us. I look forward to helping you Reach Beyond Your Goals!

All my best,

Meredith S Tittle PT, DPT, OCS
Chief Executive Officer